Delete your account

This page is for customers and restaurant staff who use the Just On Table mobile app and want their account and personal data removed. You do not need to sign in to make the request.

What gets deleted

Your profile — name, email address, phone number and date of birth
Your saved delivery addresses
Your saved payment methods, and your customer record at our payment processor (Stripe)
Your chat messages and conversations with restaurants
Your push notification tokens, so your devices stop receiving notifications
Your sign-in identity, so the account can no longer be used

Restaurants you saved as favourites are stored only on your phone, not on our servers. They disappear when you delete the app or clear its data.

What we keep, and why

Completed order records — we are required to retain these for accounting and tax purposes. Your personal details are stripped from them and replaced with placeholders, so the order remains as a financial record but can no longer be linked back to you. They are held for 7 years and then removed entirely.
Reviews you left — the rating and text stay so restaurants' public scores are not silently rewritten, but they are no longer attributed to you.
Payment and refund records held by Stripe — required for tax and chargeback handling. These hold no profile information once your customer record is deleted.

How it works

Enter your email below and we will send you a confirmation link. Deletion only starts once you follow that link — this stops anyone who merely knows your address from deleting your account. The link is valid for 48 hours. We complete deletion within 30 days, usually within minutes.

You can also delete your account from inside the app: Settings → Delete account.

Questions? Email info@justontable.com.